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Each order contains one or more ",[266,274,275],{},"order items","—individual rewards a member checked out. Use Orders to track fulfillment progress, update shipping details, move items through your workflow, and export data for suppliers.",[263,278,279,280,283],{},"Orders are not created manually in the admin. They appear automatically when members redeem on your program website (including multi-item checkout when ",[266,281,282],{},"Rewards Shopping Cart"," is enabled in settings).",[285,286,176],"h2",{"id":287},"overview",[263,289,290,291,294],{},"From ",[266,292,293],{},"Rewards → Orders"," you can:",[296,297,298,305,315,324,330,336],"ul",{},[299,300,301,304],"li",{},[266,302,303],{},"Monitor fulfillment"," with status summary cards and filters",[299,306,307,310,311,314],{},[266,308,309],{},"Work line-by-line"," on the ",[266,312,313],{},"Orders By Item"," tab—best for supplier fulfillment queues",[299,316,317,310,320,323],{},[266,318,319],{},"Review by member",[266,321,322],{},"Orders By Member"," tab—best for cart-level delivery details",[299,325,326,329],{},[266,327,328],{},"Bulk-update"," selected item statuses",[299,331,332,335],{},[266,333,334],{},"Edit"," individual items (status, quantity, shipping address)",[299,337,338,341],{},[266,339,340],{},"Export"," order lines to CSV for external fulfillment",[263,343,344],{},[266,345,346],{},"Tabs",[348,349,350,363],"table",{},[351,352,353],"thead",{},[354,355,356,360],"tr",{},[357,358,359],"th",{},"Tab",[357,361,362],{},"Best for",[364,365,366,376],"tbody",{},[354,367,368,373],{},[369,370,371],"td",{},[266,372,313],{},[369,374,375],{},"Fulfillment queues—each row is one redeemed reward line",[354,377,378,382],{},[369,379,380],{},[266,381,322],{},[369,383,384],{},"Member carts—each row is one checkout with one or more items",[285,386,388],{"id":387},"where-to-find-it","Where to find it",[296,390,391,401],{},[299,392,393,396,397],{},[266,394,395],{},"Route:"," ",[398,399,400],"code",{},"\u002Forders\u002F{programId}",[299,402,403,396,406],{},[266,404,405],{},"Side navigation:",[266,407,293],{},[263,409,410,411,396,413,416],{},"The ",[270,412,35],{"href":40},[266,414,415],{},"Open Orders"," panel links here when redemptions need attention.",[285,418,420],{"id":419},"prerequisites","Prerequisites",[296,422,423,429,432,442],{},[299,424,425,426,428],{},"An open program with the ",[266,427,68],{}," app enabled",[299,430,431],{},"Program administrator access assigned to your account",[299,433,434,437,438,441],{},[266,435,436],{},"Editor"," role (or higher) to edit orders, change statuses, or export—",[266,439,440],{},"Observer"," can view lists",[299,443,444,446,447,451],{},[270,445,63],{"href":69}," and ",[270,448,450],{"href":449},"\u002Fdocs\u002Fadmin-guides\u002Frewards\u002Frewards-catalog#add-a-supplier","suppliers"," configured so redemptions route to the right fulfillment contact",[285,453,455],{"id":454},"order-statuses","Order statuses",[263,457,458,459,462,463,466],{},"There are two levels of status—",[266,460,461],{},"order"," (the member’s checkout) and ",[266,464,465],{},"order item"," (each reward in that checkout).",[468,469,471],"h3",{"id":470},"order-status-cart-level","Order status (cart level)",[263,473,474,475,477,478,481],{},"Used on ",[266,476,322],{}," and in the ",[266,479,480],{},"View Order"," dialog.",[348,483,484,494],{},[351,485,486],{},[354,487,488,491],{},[357,489,490],{},"Status",[357,492,493],{},"Meaning",[364,495,496,506],{},[354,497,498,503],{},[369,499,500],{},[266,501,502],{},"Open",[369,504,505],{},"The checkout is active and items may still be in progress",[354,507,508,513],{},[369,509,510],{},[266,511,512],{},"Closed",[369,514,515],{},"The checkout is complete at cart level",[263,517,518,519,521],{},"Order status does not replace item-level fulfillment tracking. Use ",[266,520,465],{}," statuses for day-to-day fulfillment.",[468,523,525],{"id":524},"order-item-status-line-level","Order item status (line level)",[263,527,474,528,530,531,533],{},[266,529,313],{},", in ",[266,532,480],{},", and when editing a single item.",[348,535,536,545],{},[351,537,538],{},[354,539,540,542],{},[357,541,490],{},[357,543,544],{},"Typical use",[364,546,547,556,566,576,586],{},[354,548,549,553],{},[369,550,551],{},[266,552,502],{},[369,554,555],{},"New redemption; not yet started",[354,557,558,563],{},[369,559,560],{},[266,561,562],{},"Processing",[369,564,565],{},"Being prepared or ordered from supplier",[354,567,568,573],{},[369,569,570],{},[266,571,572],{},"Shipping",[369,574,575],{},"Shipped or out for delivery",[354,577,578,583],{},[369,579,580],{},[266,581,582],{},"Completed",[369,584,585],{},"Fulfilled and closed out",[354,587,588,593],{},[369,589,590],{},[266,591,592],{},"Cancelled",[369,594,595],{},"Redemption cancelled; points refunded to the member",[263,597,598,599,601,602,605,606,610],{},"Move items forward as you fulfill them. ",[266,600,592],{}," is the only item status that triggers an automatic ",[266,603,604],{},"points refund"," (see ",[270,607,609],{"href":608},"#points-and-cancellations","Points and cancellations",").",[285,612,614],{"id":613},"step-by-step","Step-by-step",[468,616,618],{"id":617},"monitor-orders-orders-by-item","Monitor orders (Orders By Item)",[620,621,622,631,653,660],"ol",{},[299,623,624,625,627,628,630],{},"Open ",[266,626,293],{}," → ",[266,629,313],{},".",[299,632,633,634,637,638,640,641,640,643,640,645,640,647,649,650,630],{},"Review the ",[266,635,636],{},"summary cards"," at the top—counts, share of total, points, and estimated dollar value per status (",[266,639,502],{},", ",[266,642,562],{},[266,644,572],{},[266,646,582],{},[266,648,592],{},"), plus ",[266,651,652],{},"Total Points Value",[299,654,655,656,659],{},"Use ",[266,657,658],{},"Search"," to find items by reward title.",[299,661,662,446,665,668,669,671],{},[266,663,664],{},"Filter By Status",[266,666,667],{},"Filter By Supplier"," to narrow the list (for example, all ",[266,670,502],{}," items for one supplier).",[263,673,674,675,678,679,630],{},"Dollar values on summary cards use your program ",[266,676,677],{},"Points Multiplier"," from ",[266,680,681],{},"Settings → General Settings → Rewards",[468,683,685],{"id":684},"bulk-update-item-status","Bulk-update item status",[620,687,688,697,703,709,719],{},[299,689,690,691,693,694,696],{},"On ",[266,692,313],{}," (or inside ",[266,695,480],{}," on the member tab), select one or more rows using the checkboxes.",[299,698,699,700],{},"Choose a status from ",[266,701,702],{},"Update Status To...",[299,704,705,706,630],{},"Click ",[266,707,708],{},"apply",[299,710,633,711,714,715,718],{},[266,712,713],{},"Confirm the following changes"," dialog—it shows each line, the status change, and any ",[266,716,717],{},"points"," impact.",[299,720,705,721,724],{},[266,722,723],{},"Continue"," to apply (blocked if a member has insufficient points when reinstating a cancelled item—see below).",[263,726,727,728,730],{},"You can select items from multiple member orders on ",[266,729,313],{},"; the system groups updates by underlying order.",[468,732,734],{"id":733},"export-order-lines","Export order lines",[620,736,737,742],{},[299,738,690,739,741],{},[266,740,313],{},", apply filters if you want a subset.",[299,743,705,744,630],{},[266,745,746],{},"Download (N records)",[263,748,749,750,753],{},"The CSV includes status, product, member contact and address fields, supplier, SKU, price, points, quantity, and timestamps. Export is disabled on ",[266,751,752],{},"demo"," programs.",[468,755,757],{"id":756},"view-a-member-order-orders-by-member","View a member order (Orders By Member)",[620,759,760,766,780],{},[299,761,762,763,765],{},"Open the ",[266,764,322],{}," tab.",[299,767,768,771,772,774,775,777,778,610],{},[266,769,770],{},"Search By Name"," or ",[266,773,664],{}," (",[266,776,502],{}," \u002F ",[266,779,512],{},[299,781,782,783,785],{},"Click the member name or choose ",[266,784,480],{}," from the row menu.",[263,787,410,788,790],{},[266,789,480],{}," dialog shows:",[296,792,793,799,805,811,821],{},[299,794,795,798],{},[266,796,797],{},"Deliver To"," and full delivery address (editable)",[299,800,801,804],{},[266,802,803],{},"Ordered By"," — member name, email, phone (read-only)",[299,806,807,810],{},[266,808,809],{},"Order Points"," — total points for the cart",[299,812,813,816,817,771,819],{},[266,814,815],{},"Order status"," — ",[266,818,502],{},[266,820,512],{},[299,822,823,824],{},"A table of all line items with the same bulk status tools as ",[266,825,313],{},[263,827,705,828,831,832,835],{},[266,829,830],{},"Save"," after editing delivery details or order status. Use ",[266,833,834],{},"Close"," to exit without saving.",[468,837,839],{"id":838},"edit-a-single-order-item","Edit a single order item",[620,841,842,856],{},[299,843,290,844,771,846,848,849,852,853,855],{},[266,845,313],{},[266,847,480],{},", click the item title or choose ",[266,850,851],{},"Edit Order Item"," from the row menu (requires ",[266,854,436],{}," role).",[299,857,858],{},"Use the dialog tabs:",[263,860,861,864],{},[266,862,863],{},"Reward"," — Read-only snapshot: reward title, SKU, member, supplier, cost price, description.",[263,866,867,816,870,640,872,875,876,878],{},[266,868,869],{},"Order",[266,871,490],{},[266,873,874],{},"Quantity",", points each\u002Fsubtotal, order dates. Changing status to or from ",[266,877,592],{}," affects member points (confirmation dialog appears before save).",[263,880,881,816,883,886],{},[266,882,572],{},[266,884,885],{},"Recipient Name",", address, city\u002Fsuburb, state, postcode, country. Member email is read-only.",[620,888,890],{"start":889},3,[299,891,705,892,894,895,897],{},[266,893,830],{}," (or ",[266,896,834],{}," on read-only items—see below).",[263,899,900,903],{},[266,901,902],{},"View Reward"," from the row menu opens a quick read-only preview of the catalog item (image, SKU, points, supplier).",[468,905,907],{"id":906},"incentable-managed-fulfillment-orders","Incentable Managed Fulfillment orders",[263,909,910,911,914,915,917,918,921],{},"Some line items—typically digital gift cards fulfilled by Incentable—show ",[266,912,913],{},"Incentable"," as the supplier. When you open ",[266,916,851],{}," on these lines, the form is ",[266,919,920],{},"read-only",": you can review reward and shipping details but cannot change status, quantity, or address from your admin.",[923,924,927],"callout",{"color":925,"icon":926},"primary","i-lucide-lock",[263,928,929,932],{},[266,930,931],{},"Managed fulfillment is handled by Incentable."," If you need a status update or issue resolved on an Incentable-managed line, contact Incentable support rather than editing the order yourself.",[263,934,935,936,938,939,446,941,943],{},"For rewards you fulfill via your own ",[270,937,450],{"href":449},", you have full edit access on the ",[266,940,869],{},[266,942,572],{}," tabs.",[285,945,609],{"id":946},"points-and-cancellations",[263,948,949,950,952],{},"Points are deducted when a member redeems. Status changes that involve ",[266,951,592],{}," adjust points automatically:",[348,954,955,965],{},[351,956,957],{},[354,958,959,962],{},[357,960,961],{},"Change",[357,963,964],{},"Points effect",[364,966,967,980],{},[354,968,969,974],{},[369,970,971,972],{},"Any status → ",[266,973,592],{},[369,975,976,979],{},[266,977,978],{},"Refund"," points to the member (subtotal for that line)",[354,981,982,995],{},[369,983,984,627,986,640,988,640,990,992,993],{},[266,985,592],{},[266,987,502],{},[266,989,562],{},[266,991,572],{},", or ",[266,994,582],{},[369,996,997,1000],{},[266,998,999],{},"Deduct"," points again (reinstates the redemption)",[263,1002,1003,1004,1007],{},"Bulk updates and single-item edits both show a confirmation when points will change. Bulk apply is ",[266,1005,1006],{},"blocked"," if reinstating a cancelled item would deduct more points than the member’s current balance.",[263,1009,1010,1011,627,1013,1015],{},"Other status moves (for example ",[266,1012,502],{},[266,1014,562],{},") do not change point balances.",[285,1017,1019],{"id":1018},"tips-and-limitations","Tips and limitations",[296,1021,1022,1040,1052,1058,1066,1072],{},[299,1023,1024,1027,1028,627,1030,627,1032,627,1034,1036,1037,1039],{},[266,1025,1026],{},"Fulfillment workflow"," — A common path is ",[266,1029,502],{},[266,1031,562],{},[266,1033,572],{},[266,1035,582],{},". Use ",[266,1038,592],{}," only when the redemption should not stand and points should return to the member.",[299,1041,1042,1045,1046,1048,1049,1051],{},[266,1043,1044],{},"Supplier filters"," — Filter ",[266,1047,313],{}," by supplier to batch work for each fulfillment partner. Lines fulfilled by Incentable appear with an ",[266,1050,913],{}," badge.",[299,1053,1054,1057],{},[266,1055,1056],{},"Two views, one data set"," — The same order items appear on both tabs; choose the view that matches your task (queue vs. member cart).",[299,1059,1060,816,1063,1065],{},[266,1061,1062],{},"Editor required",[266,1064,440],{}," role can browse orders but cannot edit, bulk-update, or export.",[299,1067,1068,1071],{},[266,1069,1070],{},"Demo programs"," — CSV download is disabled on demo programs.",[299,1073,1074,1077],{},[266,1075,1076],{},"No manual order creation"," — Orders come from member redemptions only; use the catalog and points setup so members can redeem first.",[923,1079,1081],{"color":925,"icon":1080},"i-lucide-lightbulb",[263,1082,1083,1086,1087,1089,1090,1092,1093,1095,1096,777,1098,1100],{},[266,1084,1085],{},"Daily fulfillment:"," Filter ",[266,1088,313],{}," by ",[266,1091,502],{}," and your supplier → bulk-move to ",[266,1094,562],{}," when submitted → update to ",[266,1097,572],{},[266,1099,582],{}," as you go → export CSV for any partner who works outside the admin.",[285,1102,1104],{"id":1103},"related","Related",[296,1106,1107,1112,1117,1122,1127],{},[299,1108,1109,1111],{},[270,1110,68],{"href":69}," — Rewards, suppliers, and catalog setup",[299,1113,1114,1116],{},[270,1115,215],{"href":216}," — Shopping cart and points multiplier (Rewards tab)",[299,1118,1119,1121],{},[270,1120,35],{"href":40}," — Open orders and redemption metrics",[299,1123,1124,1126],{},[270,1125,44],{"href":49}," — Member profiles and point balances",[299,1128,1129,1131],{},[270,1130,83],{"href":84}," — View fulfillment funding (when enabled for your program)",{"title":1133,"searchDepth":1134,"depth":1134,"links":1135},"",2,[1136,1137,1138,1139,1143,1151,1152,1153],{"id":287,"depth":1134,"text":176},{"id":387,"depth":1134,"text":388},{"id":419,"depth":1134,"text":420},{"id":454,"depth":1134,"text":455,"children":1140},[1141,1142],{"id":470,"depth":889,"text":471},{"id":524,"depth":889,"text":525},{"id":613,"depth":1134,"text":614,"children":1144},[1145,1146,1147,1148,1149,1150],{"id":617,"depth":889,"text":618},{"id":684,"depth":889,"text":685},{"id":733,"depth":889,"text":734},{"id":756,"depth":889,"text":757},{"id":838,"depth":889,"text":839},{"id":906,"depth":889,"text":907},{"id":946,"depth":1134,"text":609},{"id":1018,"depth":1134,"text":1019},{"id":1103,"depth":1134,"text":1104},"Track and fulfill member reward redemptions.","md",{},{"icon":76},{"title":73,"description":1154},"J9tQMIRBAvftWi6zir0HBL9yOm-vBgffrHa6U2SAwhI",[1161,1163],{"title":68,"path":69,"stem":70,"description":1162,"icon":71,"children":-1},"Configure rewards members can redeem with points.",{"title":78,"path":79,"stem":80,"description":1164,"icon":81,"children":-1},"Import point transactions in bulk.",1780041998660]